Your Contact Us page might be costing you customers without you realizing it. In this episode of the Customer Winning Websites miniseries, we break down the simple but critical elements every small business should include on their Contact Us page to make it easier for potential customers to reach you.
Learn why missing information like your phone number, address, hours of operation, or a simple map can create friction that sends customers elsewhere. This episode also explains when to include email addresses, why contact forms are helpful, and common mistakes businesses make when designing their Contact page.
If you want your website to turn visitors into real customers, your Contact Us page needs to work for them, not against them. Watch now to make sure your page includes the essentials your ideal customer expects.
In this video you'll learn:
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What information every Contact Us page should include
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Why location details, maps, and phone numbers matter
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When to use email addresses vs a contact form
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Common Contact Us page mistakes small businesses make
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How to design your page around the customer journey
Chapters
00:46 A real Contact Us page mistake that cost business01:41 Physical location, hours, and address essentials02:34 Why adding a map helps customers find you03:01 Phone numbers and contact options03:10 Email addresses vs contact forms03:53 Messaging ideas for your Contact page04:19 What NOT to put on your Contact Us page05:26 Design your page for the customer journey